We are delighted you have come to visit Foot Stompin’. Here are some answers to questions we get asked on a regular basis. If there is anything you don’t understand or need help with don’t hesitate to get in touch. You can contact us by email of telephone or send us a message via our live chat.
Navigation
How do I find my way round your website?
Ordering
I’ve found what I want, how do I place an order?
I’m getting a strange popup asking for my details when I pay for my order in WorldPay?
What credit cards payment options does your WorldPay Secure Server offer?
Do you confirm receipt of orders?
How do I find out about the status of my order?
Can I order from you offline?
How long from order to delivery?
What are your shipping rates?
Can I read your Terms and Conditions?
Registration
How do I register with Foot Stompin’?
Do I need to register to buy something online from your website?
I’ve shopped with you before yet I’m getting an error message when I try to login with my email address and password. What am I doing wrong?
My email address has changed. How do I update my details on Foot Stompin’?
I’ve forgotten my password, what do I do?
Information
How do I subscribe to your fantastic twice monthly newsletter?
Can I send information to you for include in the newsletter?
Where can I find information about Scottish Events?
Do you accept customer reviews?
Forum
I would like to join the Foot Stompin’ Celtic Music Discussion Forum, what do I have to do?
What do I do if I have a complaint about a forum post or thread?
Downloads
How do I download one of your ‘Free Ringtones’ to my phone?
How do I listen to your radio broadcast?
Is the radio programme available as a podcast?
Navigation
Q. How do I find my way round your website?
A. The blue tabs with white writing in the bar across the top of the site will take you to a selection of the current top sellers in the various types of product we sell on the website – CDs, DVDs, Books. The blue/green coloured panels down the left side of the pages show our complete stock of CDs, Books, DVDs etc divided into categories eg fiddle, bagpipe, harp music, Celtic bands, Scots Song, Gaelic song etc., listed by title in alphabetical order. There are also tabs for our Forum, Artists, Music Downloads (including ringtones), our monthly Radio Programme , information guides, Newsletters and Podcasts. If you are looking for a specific CD, book, or artist simply type the title/name into our ‘Search’ box. You will find the ‘search’ box located on every page in the blue bar which runs along the top of the site.
Ordering
Q. I’ve found what I want, how do I place an order?
A. To order online simply click on the ‘Buy Now’ button located on the right side of each product page. You will be taken to your ‘shopping basket’ where you will see the item you have just selected (along with the price plus a delivery charge). From here you can either continue shopping by clicking on the “<<< Continue Shopping” link or “Proceed to Checkout”. If you have clicked “Proceed to Checkout” and have not logged in you will be taken to the Login page. If you have not registered with Foot Stompin’ before see our Registration section. When you have logged in you will be taken to our checkout page. Here you will have a last chance to alter quantities and shipping addresses*. (At any point you can choose to see the prices displayed in British pounds, Euros or US dollars by clicking on your chosen currency logo in the top bar where it says ‘Your Currency’). You then click “Proceed to Payment” where you will be taken to make your payment through our partners at the WorldPay Secure Server.
*Please note, when you are asked to select a delivery address for your purchase, if it is outside the United Kingdom, the postage charge displayed earlier will change slightly to reflect your destination.
Q. I’m getting a strange popup asking for my details when I pay for my order in WorldPay?
A. You might come across a popup whilst processing your credit card details through Worldpay. This called 3D Secure and is a new technical standard developed by Visa and MasterCard to further secure CNP transactions over the Internet. It often appears as a pop up box when you are trying to pay for an item. You will not see this on Foot Stompin' but it might come up when you leave our site to pay for you purchase through Worldpay. It is totally legitimate although it does surprise people who are not expecting it. If you have any problems you can read more at http://www.footstompin.com/public/3d_secure. If you have any problems please contact us.
Q. What credit cards payment options does your WorldPay Secure Server offer?
A. Through WorldPay you can choose to pay by Mastercard, Visa, Visa Debit, Visa Electron, Amex, Maestro, JCB, Solo.
Q. Do you confirm receipt of orders?
A. Yes. You should receive an automated email confirming your order immediately. In this doesn’t happen, check your junkmail box in case it gets caught in your spam filter!
Q. Can I order from you offline?
A. Yes. By telephone 0044(0). Most recognised debit/credit cards taken. Order hotline: 10am - 9pm BST (Weekends 11am - 5pm BST)
Paying by cheque. You can also email us your order and we will let you know the price including p&p for your area. Cheques must be in British Pounds. Orders are sent on receipt.
Q. How do I find out about the status of my order?
Information about your order and can be found by logging in to Foot Stompin’ and clicking on ‘My Account’
Q. How long from order to delivery?
A. We aim to despatch orders within 24 hours by first class mail (UK) and small packet airmail (overseas). UK customers should expect delivery within 1-2 days. Rest of the world ideally within 6-7 working days but we have no control over the delivery timescale once packages are mailed. You will receive an email when you order is dispatched.
Q. What are your shipping rates?
A full list of our rates are available here. http://www.footstompin.com/article/shipping_rates
Q. Can I read your Terms and Conditions?
Yes! You will find them here. Terms and Conditions
Registration
Q. How do I register with Foot Stompin’?
A. To register with Foot Stompin first click on ‘login’ at the top of your screen (above Foot Stompin’ Celtic Music logo) or click here http://www.footstompin.com/logreg. You will see on the right a green box with a blue ‘Register’ button - click on it. Fill in the registration form including whether to join our mailing list (at the bottom) and receive our twice monthly fantastic newsletter. When you press ‘Submit’ you are taken to a “Registration Successful” page and you will be logged in. For future use your new login details are sent to the email address you specified in the registration process. (If they don't arrive please check your spam filter/junk email). If you have any problems please Contact Us.
Q. Do I need to register to buy something online from your website?
A. Yes. The information is required so that we can process any order you may place or contact you in connection with that order.
Q. I’ve shopped with you before yet I’m getting an error message when I try to login with my email address and password. What am I doing wrong?
A. Have you changed your email address since you last visited Foot Stompin’? If so you will need to login with your old email address which will probably be the one we have on record and go to My Account where you can change it by clicking on “edit email address” . If you are still using the same email address, perhaps your password has changed? You can check the one we have on record by clicking ‘Password Reminder’ on the login page. If neither of those options solves the problem contact us or use the text chat and we will do our best to help.
Q. My email address has changed. How do I update my details on Foot Stompin’?
A. Click on ‘My Account’ at the top left of the page. Login with your old email address (if you have not logged in already). Scroll down the page to Account Details and click on the button ‘Edit Email Address’. Follow the instructions from here.
Q. I’ve forgotten my password, what do I do?
On the login page (http://www.footstompin.com/logreg) please use our ‘Password Reminder’ service.
Information
Q. How do I subscribe to your fantastic twice monthly newsletter?
A. Simply click on the ‘News’ tab and follow the link or there is a link at the bottom of each page on the site. Alternatively click here http://www.footstompin.com/subscription. You can also unsubscribe by replying to the newsletter with unsubscribe in the subject line or visit ‘My Account’ (which is at the top right of the Foot Stompin’ window) and unsubscribe there.
Q. Can I send information to you for include in the newsletter?
If you contact us with the information we will review it and decide whether it is suitable for the newsletter.
Q. Where can I find information about Scottish Events?
A. You should first visit our Guides section (http://www.footstompin.com/article) where you can find information about Scottish Music Festivals (categorised by month) and Folk Clubs (categorised by week day). While you’re there have a browse of the plentiful information about Scottish culture and music. If you cannot find the information you are looking for here why not put a post on our Forum.
Q. Do you accept customer reviews?
Yes we would love you to send in your reviews. Simply go to the product you want to review and a scroll down to Customer Reviews. Click on ‘Write your review’ or ‘Be the first person to review this item’ (if you are the first reviewer). Your review will be sent to us and after we have checked it it will be uploaded to the site. You will then see on the product page.
Forum
Q. I would like to join the Foot Stompin’ Celtic Music Discussion Forum, what do I have to do?
A. The Foot Stompin’ forum is a very lively and interesting place where all manner of topics, particularly Scottish music and culture are discussed by folk from all over the world. Many are content just to read the threads, but if you have something to say and would like to join in the discussion you are very welcome!
To add a post or thread to the forum for the first time, you must first be registered with Foot Stompin’. When you click on ‘Add Thread’ or ‘Reply to Thread’ you will be taken to our ‘Term of Use’ page. You have to read and accept these before you go any further. When you are happy with this click on the button ‘I accept Terms and conditions’. You are now taken back to the Forum. Please click on ‘Add Thread’ or ‘Reply to Thread’ again and you will then be asked to enter your forum ‘activation code’ (emailed to you with your registration confirmation details) and to choose a ‘forum name’. Click on ‘Submit’ and then your off!! If you can’t find your Activation code please contact us.
Q. What do I do if I have a complaint about a forum post or thread?
Please contact us and we will take appropriate action.
Downloads
Q. How do I download one of your ‘Free Ringtones’ to my phone?
A. To download a ringtone, first right click (or apple click) on the link and ‘save target as’. A dialogue box will come up and you should choose to save the file to a destination on your hard drive where you can remember. When this file is downloaded you then transfer it to your phone using the software that came with the handset.
Q. How do I listen to your radio broadcast?
A. Click on the link at the top of the page (Listen to the current Foot Stompin Celtic Music Radio production) or read down the page at the various and click on Listen to the programme.
Q. Is the radio programme available as a podcast?
A. Yes. Simply insert the link () into your favourite podcast program eg Itunes. These programs will automatically download the monthly programme when it comes available.
If none of these suggestions help don’t hesitate to contact us.
